At TravelerTo LLC, we’re all about inspiring your travel dreams through our stories, guides, and tips. While our primary offering is free content, we may provide premium services like newsletters, exclusive guides, or event bookings in the future. Our Refund Policy ensures clarity and fairness if you purchase any paid services or products from us. We’re committed to making things right, so here’s everything you need to know about refunds, cancellations, and how to reach us if issues arise.
1. Scope of This Policy
This Refund Policy applies to any paid services or products offered by TravelerTo LLC, such as premium content subscriptions, downloadable travel resources, or bookings for travel-related events or webinars we may organize. Free content, like our blog posts or general site access, isn’t eligible for refunds since no payment’s involved. If we introduce new paid offerings, this policy will cover them, and we’ll update it as needed.
2. General Refund Guidelines
We want you to be thrilled with your TravelerTo experience. If something’s not right, we’ll work to fix it. Here’s how refunds generally work:
Satisfaction Guarantee: If you’re not satisfied with a paid service (e.g., a premium newsletter or guide), you can request a refund within 14 days of purchase, provided you haven’t accessed or downloaded the full content (see Section 3 for specifics).
Clear Communication: All refund requests must be submitted in writing via email to
[email protected], including your name, order details, and reason for the request.
Processing Time: We’ll review your request within 7 business days and, if approved, process the refund to your original payment method within 14 business days. You’ll get a confirmation email once it’s done.
Currency: Refunds are issued in the original currency of payment (USD). We’re not responsible for exchange rate fluctuations or bank fees.
3. Specific Refund Policies
3.1 Digital Products (e.g., Premium Guides, E-books)
Eligibility: You can request a refund within 14 days of purchase if you haven’t downloaded or accessed more than 10% of the content. For example, if it’s a digital travel itinerary, viewing a few pages is okay, but fully downloading disqualifies you.
Non-Refundable Cases: No refunds if you’ve accessed the entire product, shared it, or if the 14-day window has passed. Digital products are non-transferable, so we can’t refund if you’ve passed them on.
Technical Issues: If a digital product doesn’t work (e.g., a broken download link), contact us within 7 days. We’ll fix it or offer a full refund if we can’t.
3.2 Subscriptions (e.g., Premium Newsletters)
Monthly Subscriptions: Cancel anytime via your account settings or by emailing us. Refunds are pro-rated for the unused portion of the month, provided you cancel within the first 14 days of the billing cycle.
Annual Subscriptions: Request a refund within 14 days of purchase for a full refund, minus any discounts applied. After 14 days, you can cancel, but no refunds for unused time.
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Auto-Renewals: We’ll notify you 7 days before annual renewals. If you forget to cancel and get charged, contact us within 7 days for a potential refund (case-by-case).
3.3 Event or Webinar Bookings
Cancellations by You: For any travel-related events or webinars we host, refunds are available if you cancel at least 30 days before the event—full refund, minus a 5% processing fee. Within 15-30 days, you’ll get a 50% refund. No refunds within 14 days, but you can transfer your ticket to someone else (notify us first).
Cancellations by Us: If we cancel an event due to unforeseen issues (e.g., technical problems or low turnout), you’ll get a full refund or an option to join a rescheduled event.
No-Shows: No refunds if you miss the event without prior notice.
4. Non-Refundable Cases
We strive to be fair, but some situations don’t qualify for refunds:
Free Content or Trials: No refunds for free services, like blog access or trial periods for premium features.
Third-Party Bookings: If you book tours, hotels, or other services through links on our site, their refund policies apply—we’re not responsible. Always check their terms before booking.
Change of Mind After Access: If you’ve fully accessed a digital product or used a service extensively, refunds aren’t available.
Promotional Offers: Discounted or bundled items may have stricter refund terms, noted at purchase.
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5. How to Request a Refund
To request a refund, follow these steps:
Your full name and contact details.
Order number or transaction ID (check your receipt).
Reason for the refund request.
Date of purchase and service/product details.
We’ll acknowledge your request within 48 hours and may ask for clarification (e.g., proof of technical issues).
If approved, expect your refund within 14 business days. If denied, we’ll explain why and offer alternatives (e.g., account credit or a replacement product).
Pro tip: Check your spam folder for our response, and include all details upfront to speed things up. I once forgot my order number, and it delayed my request—don’t make that mistake!
6. Exceptional Circumstances
Life happens, and we get it. If you face extraordinary issues (e.g., medical emergencies, natural disasters), contact us. We’ll review requests case-by-case and may offer partial refunds, credits, or extensions, even if you’re outside the standard refund window. Provide as much detail as possible to help us understand your situation.
7. Changes to This Policy
We may update this Refund Policy as our services evolve or legal requirements change. If we make significant changes, we’ll post a notice on our site or email subscribers at least 14 days before they take effect. Check back here for the latest version—last updated September 2025. Your continued use of our paid services means you accept the updated policy.
8. Contact Us
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Questions about a refund? Need help with a purchase? We’re here to make it right. Reach out to our team:
TravelerTo LLC
Address: 551 Assembly Row, Somerville, MA 02145, US
Phone: +1 617-616-1872
We aim to respond within 48 hours, though it may take up to 7 business days during busy periods. Thanks for choosing TravelerTo—we’re excited to inspire your travels and keep things fair if plans change.